There are a series of problems regarding the expertise of the National Social Security Institute (INSS). With the strike of the organization's medical experts, many people are left waiting a long time to be evaluated on their health condition. However, even with strikes, anyone who needs assistance must be in person. Arriving at the post, the person can certify that they were at the INSS post with proof.
There is also a rule that prohibits cutting benefits in the event of non-compliance. Unfortunately, this situation happens, even if the law does not allow it to happen. However, if the person continues to seek care, they can receive care within a week. Just call number 135, access the agency’s website or even check the “My INSS” app.
The main tip, in addition to not missing the inspection, is also to ask for a justification for your presence at the location. Therefore, after verifying it, it is necessary to go to the location again, to guarantee the expertise. To find out about other actions that can be taken in the situation of INSS expertise, continue reading! Here, we will give more details about what legislation allows and, thus, you are aware of your rights and duties. Let's go.
I had problems regarding expertise when I went to the post. What should I do?
As you have seen before, what must be done is to ask for proof that proves that the person went to the station in person. But what if there is no way to obtain this document? The insured can go to the police station, carrying the employee's registration number and the full name of the employee in question. At the police station, the information can form a case.
The document, in addition to showing that the person went to the station, certifies that the forensic examination was not carried out. In other words, the document that certifies presence serves both to show the person going to take the exam and the possible lack of expertise on the part of the doctors.
Another condition to be aware of concerns rescheduling. People who receive a benefit via INSS can make another appointment to go to the office in person. However, if the person does not reschedule the forensic exam over the phone or online, they could have serious problems. The consequence of this, in particular, is the cancellation of benefit that the person receives.
Furthermore, the INSS informs that the benefits are maintained until the exam date. That is, Payment cannot stop before the examination has been carried out. The request to change the date of the medical evaluation is included in this period of time in order to continue receiving the benefit. Therefore, when rescheduling the exam by the agency, aid cannot be cut.
Sickness benefit: how to change the scheduling date
If there is a delay in relation to sickness benefit, answering the INSS 135 telephone number can help you make a request for a change of date. The minimum period is 15 days. The same rule also applies to the Meu INSS app. Then, when the day of expert service When you arrive, you must carry identification and medical certificates. To certify the person, simply bring documents with a photo, such as a work card or General Registry. For expertise, exams, reports, certificates, etc. They serve to validate the health condition of the person receiving the benefit.
More details about the expert documents
As for documentation, users of the Meu INSS app must have their CPF and benefit number for the examination. These items are mandatory. Already the non-mandatory, that is, they have the supply only if requested, are the power of attorney in accordance with the law. For this item, you can enter a term of guardianship or custody.
Furthermore, there is another difference about the medical examination. The suspension and cancellation of benefits are different, because while the act of suspending can be reversed, the moment a benefit ends, the person receiving it no longer has the aid. In other words, if, on the one hand, the first one can have a review, the cancellation is definitive.
And, if you haven't requested to reschedule yet, the way through the app is very practical too. When opening the Meu INSS app, click on “New order”. Then, go to the option BPC (or other assistance, if you do not receive it). Just like renewal, the app shows a list of all the benefits and then you just have to read the text about the option and enter your details and the app will ask for it. At the end, the app shows the option “Reactivate the benefit”: in this part, you have to click on the benefit, check if everything is ok and that's it. Just click “Next”.
How rescheduling works in practice
In addition to prescriptions, proof of payment for medication use, for example, there are other conditions during care. As you have seen, these items are required by the agency at the time of the expert assessment. However, even following the rules, people must be aware of situations that could lead to a strike by doctors at the INSS.
At the moment, there are more than 1 million people waiting to receive assistance, according to the Ministry of Labor. Therefore, those who depend on accident benefits, incapacity benefits, disability benefits, among others, must be economically prepared to face a huge queue.
